Types: Establishment and Car rental
Address: 20 Ibm Road, Poughkeepsie, NY 12601
Phone: +1 845-462-6160
Very accommodating to their white customers, not so much for me. Couldn't find my changed reservation that I made through the AAA app. Wouldn't rent to me because I didn't have a major credit card, though I was willing to pay upfront, which I was able to do in the past at another location. Where the consistency across the company. In the end I paid the highest rate possible for a car that has an odor, 1/2 full tank and was dirty inside. They forgot to mention whether or not it came with easy pass. They just seemed kind of aloof, dumb and just plain unhelpful. I missed an interview, and arrived to work late, as they serviced others while processing my almost $500 compact rental, yes I'll get a deposit back, but come on...
I rented in a Middletown location and they were very accommodating, maybe it's because the representative was black, I don't know. I just know that after this I will never rent with Hertz again. Or I'll just seek out locations with people that can empathize with someone that doesn't look like them.